Care Plan 2020

Since 1972, our experience at your service

At Club Hotel Aguamarina we are looking forward for you to enjoy these long-awaited holidays and, now more than ever, the entire team is at your disposal so that you can have the most fun during those days in a safe environment.

At Club Hotel Aguamarina, we have the COVID-19 HYGIENE RESPONSE CERTIFICATE given by Preverisk Group, an internationally recognized company as a leader in the field of food safety, hygiene and health in hotel establishments, which allow us to guarantee that we take all necessary measures to care for the health and well-being of our clients, workers and collaborators

Welcome to new normality

All our protocols are based on the recommendations, standards and guidelines published by the WHO and ESGLI, in the ABTA Technical Guide and the local recommendations of the government and competent administrations.

On the following pages you can see some of the most important actions that we have applied in each of the areas or departments.

General Measures

• Social distancing between people, whether they are customers, employees or collaborators.
• Thorough cleaning and increased frequency of disinfection in common areas, especially those with the most contact (bathrooms, handrails, keypads, etc.)
• Exponential increase of hydroalcoholic gel points.
• Daily ventilation of all areas.
• Social distancing marks
• Special communication plan and informative signage with hygiene and security measures for clients and employees.
• Medical service at the hotel available to the client (requires medical insurance)

Personnel

• Training and awareness
• Temperature control
• Provisioning and reinforcement of PPE and sanitary material
• Social distancing
• Staggered entrances and exits to avoid concentrations
• Shift adaptation and flexibility
• Conditioning of employee areas (locker rooms, lockers, dining room, etc.)
• Special washing programs for uniforms
• Reinforce the use of technologies

Reception

• New online check-in system
• Reduction of contact in the delivery of keys (one person per reservation)
• Electronic queue management annunciators
• New contactless payment system
• Screens at service points
• Increased cleaning and disinfection frequency
• Social distancing indicators
• Temperature control
• Key disinfection

Rooms

• Reinforcement of cleaning and disinfection protocols with disinfectant products.
• Increased frequency of disinfection of surfaces and elements of greater contact (knobs, taps, doors, etc.).
• Disinfection of the TV remote control on each check-out.
• Washing of bed linen and towels with special programs.
• Elimination of decorative objects within the customer's reach.

Restaurants

• Show cooking and assisted buffet by waiters and chefs
• Direction guides of the buffet path
• Single-dose prioritization
• Allocation of meal and table shifts
• Telematic means to request a change of table and / or meal shift
• Cleaning and disinfection between food shifts and after each use
• Substitution of items of common use (oil, salt, pepper, etc.) for single-serving units served by a waiter.
• Screens to protect the entire buffet
• Substitution of self-service machines by waiter service.
• Capacity reduction and safety distance between tables
• Temperature control
• Queue management using electronic warnings

Bars

• Protective screens
• Delimitation of service areas and safety distances.
• Substitution of self-service machines by waiter service.
• Replacing menus with QR codes
• Increased cleaning and disinfection frequency
• Assisted snack service
• Breakfast service in bar
• Substitution of cash by contactless devices

Pools and terraces

• Furniture placement keeping the safety distance.
• Control of access to the pool area in order to maintain a limited capacity.
• Thorough control of the state of the water.
• Intensification of cleaning and maintenance of swimming pools and outdoor furniture.

Entertainment

• Substitution of contact activities and use of shared material for others adapted to security measures.
• Replacement of the miniclub service for outdoor activities.
• Disinfection of used material after each use.
• Children, adult and night entertainment programmes.
• Children's activities with the presence of parents for better individual control of each child.
• Replacement of the gym room with outdoor sports activities.
• Specific protocol of the specialist ACTTIV company for enteraiment.

Further to the Preverisk's Group defined protocols, Johnson Diversey products provide us with an added value as an international leader in cleaning and disinfection procedures; and with SGS, the world leader in quality and integrity.

As always, and now more than ever
We take care of our family