At Club Hotel Aguamarina we are looking forward for you to enjoy these long-awaited holidays and, now more than ever, the entire team is at your disposal so that you can have the most fun during those days in a safe environment.
At Club Hotel Aguamarina, we have the COVID-19 HYGIENE RESPONSE CERTIFICATE given by Preverisk Group, an internationally recognized company as a leader in the field of food safety, hygiene and health in hotel establishments, which allow us to guarantee that we take all necessary measures to care for the health and well-being of our clients, workers and collaborators
Welcome to new normality
All our protocols are based on the recommendations, standards and guidelines published by the WHO and ESGLI, in the ABTA Technical Guide and the local recommendations of the government and competent administrations.
On the following pages you can see some of the most important actions that we have applied in each of the areas or departments.
General Measures
Social distancing between people, whether they are customers, employees or collaborators.
Thorough cleaning and increased frequency of disinfection in common areas, especially those with the most contact (bathrooms, handrails, keypads, etc.)
Exponential increase of hydroalcoholic gel points.
Daily ventilation of all areas.
Social distancing marks
Special communication plan and informative signage with hygiene and security measures for clients and employees.
Medical service at the hotel available to the client (requires medical insurance)
Staff
Training and awareness
Temperature control
Provisioning and reinforcement of PPE and sanitary material
Social distancing
Staggered entrances and exits to avoid concentrations
Shift adaptation and flexibility
Conditioning of employee areas (locker rooms, lockers, dining room, etc.)
Special washing programs for uniforms
Reinforce the use of technologies
Reception
New online check-in system
Information by QR
Contactless payment system
Screens and/or distancing at service points
Increased cleaning and disinfection frequency
Social distancing indicators
Rooms
Reinforcement of cleaning and disinfection protocols with disinfectant products.
Increased frequency of disinfection of surfaces and elements of greater contact (knobs, taps, doors, etc.).
Disinfection of the TV remote control on each check-out.
Washing of bed linen and towels with special programs.
Elimination of decorative objects within the customer's reach.
Restaurants
Direction guides of the buffet path
Cleaning up and disinfection of table before each use
Increased cleaning and disinfection frequency
Capacity reduction and safety distance between tables
Bars
Delimitation of service areas and safety distances.
Deletion of sharing menus
Increased cleaning and disinfection frequency
Contactless pay
Pools and terraces
Furniture placement keeping the safety distance.
Control of access to the pool area in order to maintain a limited capacity.
Thorough control of the state of the water.
Intensification of cleaning and maintenance of swimming pools and outdoor furniture.
Entertainment
Substitution of contact activities and use of shared material for others adapted to security measures.
Replacement of the miniclub service for outdoor activities.
Disinfection of used material after each use.
Children, adult and night entertainment programmes.
Children's activities with the presence of parents for better individual control of each child.
Replacement of the gym room with outdoor sports activities.
Specific protocol of the specialist ACTTIV company for enteraiment.
Test covid
To avoid displacement we offer you two possibilities:
We put at your disposal the Hotel Medical Center.
PCR rate: € 75.
Antigen rate: € 30
Possibility of price for groups.
15€ extra charge for desplacement.
Results in 24/48 hours.
By appointment.
Medical center, in Arenal d'en Castell.
PCR rate: 75 €.
Antigen rate: € 30.
Results in 24/48 hours
Further to the Preverisk's Group defined protocols, Johnson Diversey products provide us with an added value as an international leader in cleaning and disinfection procedures; and with SGS, the world leader in quality and integrity.
As always, and now more than ever We take care of our family
