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Frecuently asked questions


  • Club Hotel Aguamarina is located in the heart of one of the most spectacular beaches in Menorca: the bay of Arenal d’en Castell, a shell-shaped beach with fine sand, calm and crystal-clear waters, perfect for enjoying with the family.

    In our complex of 549 rooms, distributed across three blocks, you will enjoy more than 40,000 m² of leisure space with pools, water park, restaurants, and shops. In addition, our international Agualand animation team and our mascots, the Aguanimals, will make your stay a fun-filled experience for the whole family.

    Since 1972, we have worked to offer you a close and personalized service in a unique setting, with incomparable views and of course, easy and comfortable access to all our floors with 2 elevators in Block A, 3 in Block B, and 1 in Block C. Additionally, our privileged location offers you direct access to the beach, so you can relax in the sea at any time.

  • Location of the beach

    Arenal d'en Castell beach is a cala in the north of Menorca and belongs to the municipality of Es Mercadal.
    Location

    Beach Features

    Arenal d'en Castell is a shell-shaped beach over half a kilometer long and 20 meters wide, with very calm waters. It is like a vast natural swimming pool, ideal for a day at the beach with children. Despite being urban, it is one of the most beautiful on the island, with very easy access and a wide variety of services nearby.

    Does the beach belong to the hotel?

    No, Arenal d'en Castell beach does not belong to the hotel. In Spain, beaches are public use and are not owned by any hotel or private company.

    Leisure and services in Arenal d'en Castell

    There is a wide variety of services around the beach, such as a pharmacy, doctor, supermarkets, restaurants, bars, water activities, etc.

    Use of umbrellas and loungers on the beach

    The umbrellas and loungers on the beach are managed by independent private companies and do not belong to or have any affiliation with Club Hotel Aguamarina.

    Is there a chemist’s near the hotel?

    Yes, it is a 15 min. walk or 4 min. drive from the hotel.
    https://goo.gl/maps/zvgxgvn38yndnjEw9

  • Transport service

    At Club Hotel Aguamarina we do not offer this service directly, however, we collaborate with the company Shuttle Spain Transfers.
    https://www.shuttlespaintransfers.com/es/menorca-airport-transfers/arenal-den-castell/partner/Club-Hotel-Aguamarina

    How can I get to the hotel?

    There are several options:

    ·Taxi/VTC: www.taxismenorca.com/en/home
    ·Car hire: Rent it at the hotel during your stay.
    ·Transfer https://www.shuttlespaintransfers.com/es/menorca-airport-transfers/arenal-den-castell/partner/Club-Hotel-Aguamarina
    ·Bus line https://www.autosfornells.com/

  • Restaurants and Bars

    Every day you can enjoy a delicious dining experience in our 2 buffet restaurants, fully renovated, air-conditioned and with an offer designed for the whole family.
    Enjoy breakfast, lunch and dinner at either one: one in Block A and the other in Block B.

    Buffet restaurant hours:
    Breakfast: 07:45 - 10:00*
    Lunch: 13:00 - 15:00*
    Dinner: 19:15 - 21:30*

    Cold breakfast: 05:30 - 07:45* (Upon prior request)
    Cold dinner: 22:00 - 00:00* (Upon prior request)

    And between meals… you won’t miss a thing!
    We offer an incredible variety of snacks, ice creams, pizzas, smoothies and drinks at our bars and food points:

    Bahía Bar (Block A): 10:00 - 00:00*
    Pool Bar (Block B): 10:00 - 00:00*
    Aguamarina’s Burger (Block B): 12:00 - 22:00*
    Food truck (Beach access): 14:45 - 21:15*
    Pizza Corner (Block A): 12:30 - 15:00* / 19:30 - 22:00*

    *Hours may change throughout the season. Check updated hours upon arrival at the hotel.

    Purees and Baby Food

    Ask in our restaurants: every day we offer a different option of unsalted vegetable puree to make your stay even more comfortable.
    Also, in our supermarket you will find a selection of prepared baby purees.

    Vegan and Vegetarian Diet

    Currently, we do not have a vegan or vegetarian buffet in our restaurants.

    Food Allergies and Special Diets

    Currently, we do not have a specific buffet for intolerances and food allergies in our restaurants. However, within our buffet, we have some options that suit different dietary needs. Please ask the restaurant staff about gluten-free foods, special or restrictive diets, and allergens. They will inform you about the available options at our buffet.
    Please notify us by email at hola@clubhotelaguamarina.com, as well as at reception during check-in so our staff can take it into account.

  • Pools

    At Club Hotel Aguamarina we have 5 different pools designed for the whole family: swim, play, relax or splash around with the little ones… You choose how to enjoy!

    2 FAMILY POOLS of 25 metres long, one in Block A and another in Block B. Depth from 40 cm to 160 cm.

    1 BUBBLE POOL adults only, with views over the bay. Depth 80 cm.

    2 CHILDREN'S POOLS: one next to the family pool in Block B. Another splash-style pool in our Aguanimal's Park area, with fun water games and slides. Depth 40 cm.

    Also, THE FAMILY POOL IN BLOCK B IS MODERATELY HEATED! We have slightly raised its temperature to keep the cold away so you can enjoy it all year round.

    Pool opening hours:
    High season: 09:30-19:30*
    Low season: 09:30-18:30*

    *These hours may vary throughout the season. Check the updated schedule upon arrival at the hotel.

    We recommend wearing water socks or aqua shoes in the aquatic facilities.
    Children must always be accompanied by a responsible adult.

    Water Park

    Do you love thrill and excitement? Then you’ll love our water park with 6 fun water slides made for non-stop action!

    Access rules:

    Minimum age: 6 years.
    Minimum height: 110 cm.
    Knowing how to swim is essential.
    Children under 14 must always be accompanied by a responsible adult.
    Pool depth: 125 cm.

    We recommend wearing water socks or aqua shoes in the aquatic facilities.

    Water park opening hours:
    From 9:30 to 13:30 and from 14:30 to 19:15*
    *Closed on Wednesday mornings for maintenance.
    *Opening hours may vary throughout the season. Check the updated schedule upon arrival at the hotel.

    Beach and Pool Towels

    Enjoy this service for €1.50 per day and towel, plus a refundable deposit of €10 per towel.

    You can exchange your towel for a clean one at reception as many times as you need.

    You can request the service at reception during your stay.

  • Check-in and check-out times

    Check-in: from 14:00 to 23:59
    Check-out: until 11:00 a.m.

    Late arrival policy: Your room is guaranteed until 23:59 on the day of check-in. If you are arriving after 23:59, please let us know in advance, as the hotel does not guarantee room availability after that time.

    Can I consume on the last day of my stay?

    Once you have checked-out, you can continue to consume in the accommodation, paying for these drinks.

    Early Check-in

    With our Early Check-in service you can start enjoying all the services contracted in your rate before 14:00.

    Price: 45€/room. Free for AguaClub members*.

    ROOM SUBJECT TO AVAILABILITY.

    *Become a member of AguaClub and enjoy incredible advantages and exclusive discounts. Register easily in the My Account area of our website or write us at hola@clubhotelaguamarina.com

    Late Check-out

    With our Late Check-out service you can continue to enjoy all the services contracted in your rate until 18:00.

    Price: 45€/room. Free for AguaClub* members.

    ROOM SUBJECT TO AVAILABILITY.

    MUST BE REQUESTED AT RECEPTION ONE DAY BEFORE DEPARTURE.

    *Free for AguaClub members if requested at reception the day before check-out and the hotel confirms availability. In case a client enjoys the Late Check-out service without confirmation from the hotel, he/she will have to pay the amount of 45€/room.

    *Become a member of AguaClub and enjoy incredible advantages and exclusive discounts. Register easily in the My account area of our website or write to us at hola@clubhotelaguamarina.com

    Online check-in

    Online check-in at hotels, or pre-check-in, consists of giving guests the possibility to enter their personal details themselves before their arrival at the hotel. This way, you don't have to wait for your arrival and can start enjoying your holiday as soon as possible.

    You can check in online from our website.

    Excursions

    At Club Hotel Aguamarina, we invite you to discover Menorca in an exceptional way, whether you are here for the first time or you are a frequent visitor. Our privileged location is the perfect starting point to enjoy your favourite sports and explore the beauty of the island.

    Book your excursions here and discover all that Menorca has to offer!

    Does the Wifi coverage reach all areas of the hotel?

    Although we have multiple antennas distributed throughout our facilities, there may be rooms with low coverage and/or intermittent service.

    Free Wifi

    We offer *free wifi in the common areas of the hotel.

    *Not available inside the rooms.

    Please ask at reception on arrival.

    Premium Wifi

    Service with extra charge*.

    Check rates and contract the service at reception.

    *Free for AguaClub members.

    Medical service

    At Club Hotel Aguamarina we have a medical service by appointment.

    Please consult timetables and rates at reception.

    Parking

    We have free parking and large areas to park your vehicle around the hotel.

    Cycling Center

    Our Cycling Center is located in block C and includes exclusive parking for bicycles under video surveillance, workshop, tools and bike cleaning area.

    INFO & reservations 634725926

    Gym

    Open daily from 09:00 to 21:00 in building A.
    Ask for the key at reception

    Balinese beds

    *Opening hours: 15:30 - 22:00
    Reservation at the food truck, last booking time at 21:00.

    *These times may change throughout the season. Please check the updated timetable on arrival at the hotel.

    Massages

    Unwind and relax while enjoying a rejuvenating massage in a paradisiacal setting. Our garden, overlooking the sea, offers the perfect setting to revitalise your body and mind. If you prefer a more intimate setting, you can also receive your massage in our cosy massage centre, designed for maximum comfort and tranquillity.

    Our expert therapists will provide you with a total relaxation experience, tailored to your needs. For our full range of massages, prices and bookings, please call us or send us a WhatsApp to 669 473 657.

    Supermarket

    In block C you will find our supermarket with everything you might need during your stay: food, essentials, toys, souvenirs and more.

    Check the opening hours at reception when you arrive at the hotel.

    Hairdresser

    Because holidays are also about pampering, visit our hairdressing salon in block C for a haircut or hairstyle.

    Please check the opening hours at the reception desk upon arrival at the hotel.

    Fashion boutique

    Enjoy some shopping in the Fashion boutique located in Block C, where you can discover a wide variety of clothing and gift items. Whether you're looking to update your style or take home a special souvenir from your holiday, there's something perfect for you.

    Check the opening hours at reception when you arrive at the hotel.

    Use of beach umbrellas and sunbeds on the beach

    The umbrellas and sunbeds located on the beach are managed by independent private companies and do not belong to or have any type of relationship with Club Hotel Aguamarina.

    Use of beach umbrellas and sunbeds at the hotel

    In our facilities, we offer spacious areas equipped with comfortable sunbeds and sunshades for you to relax to the maximum. These services are completely free of charge for our guests.

    It is forbidden to take any kind of material out of the hotel facilities.
    The reservation of sunbeds and umbrellas is not allowed.

    Beach and pool towels

    Enjoy this service for 1,50€ per day and towel, plus a refundable deposit of 10€ per towel.

    Change your towel for a clean one at reception as often as you need.

    You can hire it at reception during your stay.

    Hair dryer and amenities

    Our bathrooms are equipped with hairdryer, hand soap and shower gel/shampoo to help you travel lighter.

    Refrigerator

    All our rooms have a cooler at your disposal for 2,50€ per day.

    You can hire it at reception during your stay.

    Safety deposit box

    All our rooms have a safe.

    Use it for 2,50€ per day, plus a refundable deposit of 6€.

    You can hire it at reception during your stay.

    Cleaning service

    Our cleaning service will clean your room daily.

    You will find an information sign on the door of your room.

    Self-service laundry

    The washing machine and dryer area is located in our supermarket, located in block C.

    This service is available on a coin-operated basis.

    Cots

    Cots are available free of charge for the youngest members of the family. Please ask at reception.

    ON REQUEST AND SUBJECT TO AVAILABILITY

    Pushchairs for babies and children

    At Club Hotel Aguamarina we love to make your holidays easier! So that you can travel light, we have baby and children's pushchairs at your disposal, which you can hire directly on our website*, thus ensuring their availability. You can also hire them at reception** during your stay.

    *Price online: 5€ per trolley/day, plus a refundable deposit of 20€ per trolley.
    **Price at reception: 10€ per trolley/day or 40€ per trolley/week, plus a refundable deposit of 20€ per trolley.
    SERVICE SUBJECT TO AVAILABILITY

    Water kettles

    We have kettles at your disposal to make you feel at home. You can hire this service at reception during your stay.
    Price: 1€ per kettle/day, plus a refundable deposit of 10€ per kettle.
    SERVICE SUBJECT TO AVAILABILITY

    Restaurants and bars

    Every day you can enjoy a delicious gastronomic experience in our 2 buffet restaurants, fully renovated, air-conditioned and with an offer designed for the whole family.
    Enjoy breakfast, lunch and dinner in either of them: one in Block A and the other in Block B.

    Buffet restaurant opening hours:
    Breakfast: 07:45 - 10:00*.
    Lunch: 13:00 - 15:00*.
    Dinner: 19:15 - 21:30* Dinner: 19:15 - 21:30* Dinner: 19:15 - 21:30

    Cold breakfast: 05:30 - 07:45* (On request)
    Cold dinner: 22:00 - 00:00* (On request)

    And between meals... you won't be short of anything!
    We have an incredible variety of snacks, ice creams, pizzas, smoothies and drinks in our bars and food outlets:

    Bahia Bar (Block A): 10:00 - 00:00*.
    Swimming Pool Bar (Block B): 10:00 - 00:00
    Aguamarina's burger (Block B): 12:00 - 22:00
    Food truck (Downhill to the beach): 14:45 - 21:15*
    Pizza Corner (Block A): 12:30 - 15:00* / 19:30 - 22:00

    *Opening times may change throughout the season. Please check for updated opening times on arrival at the hotel.

    Purées and baby food

    Ask in our restaurants: every day we offer a different choice of vegetable purée with no added salt to make your stay even more comfortable.
    You will also find a selection of ready-made purees for babies in our supermarket.

    Vegan and vegetarian diet

    We do not currently have a vegan or vegetarian buffet in our restaurants.

    Food allergies and special diets

    We do not currently have a specific buffet for food intolerances and allergies in our restaurants. However, within our buffet, we do have some options that adapt to different dietary needs. Please ask the waiters about gluten-free food, special or restrictive diets and allergens. They will inform you about the options available in our buffet.
    Let us know by e-mail at hola@clubhotelaguamarina.com, as well as at reception during check-in so that our staff can take this into account.

    Swimming pools

    At Club Hotel Aguamarina we have 5 different pools designed for the whole family: to swim, play, relax or splash around with the kids... You choose how to enjoy!

    2 FAMILY POOLS , 25 metres long, one in block A and the other in block B. Depth from 40 cm to 160 cm.

    1
    BUBBLE POOL for adults only with views of the bay. Depth 80 cm.

    2
    CHILDREN'S POOLS: one next to the family pool in block B. Another splash pool in the area of our Aguanimal's Park children's playground, with fun water games and slides. Depth 40 cm.

    THE FAMILY POOL IN BLOCK B IS MODERATELY AIR CONDITIONED! We have slightly increased its temperature, just a few degrees, to keep the cold away so you can use it all year round.

    Pool opening hours:
    High Season: 09:30-19:30*.
    Low season: 09:30-18:30*.

    *These opening times may change throughout the season. Please check the updated opening times on arrival at the hotel.

    We recommend the use of swimming socks or booties inside the aquatic facilities. Children must be accompanied by a responsible adult at all times.

    Water park

    Do you like excitement and adrenaline? Then you'll love our water park with 6 fun water slides designed to keep you going over and over again. The adventure is guaranteed!

    Access rules:

    Minimum age: 6 years old.
    Minimum height: 110 cm.
    It is essential to know how to swim.
    Children under 14 must always be accompanied by a responsible adult.
    Pool depth: 125 cm.

    We recommend the use of booties or swimming socks inside the aquatic facilities.

    Water park opening hours:

    9:30 am to 1:30 pm and 2:30 pm to 7:15 pm*.
    *Wednesday morning closed for maintenance.
    *Opening times may vary throughout the season. Please check updated information on arrival at the hotel.

    Clause of suspension, modification or limitation of services, activities and/or facilities.

    The Hotel Management reserves the right to suspend, modify or limit, either temporarily or permanently, totally or partially, the provision of any of its services or contracted activities or the use of certain facilities, for duly justified reasons such as adverse weather conditions, necessary technical improvements, maintenance, operational or organisational reasons, administrative decisions of any kind, force majeure, or any other circumstance that in its good judgement prevents or advises against the continuity of the service and/or activity or the normal operation of the affected facility. When the suspension, modification or limitation according to the above does not respond to the planning prepared by the Hotel itself, the Hotel undertakes, as soon as possible, to adopt reasonable measures within its reach to re-establish the provision of the service, the activity or the availability of the facility that has been affected, as well as to offer alternatives of similar characteristics if possible. Such suspensions, modifications or limitations, provided that the Hotel has acted in good faith and with due diligence to minimise the inconvenience caused, shall not give rise to any compensation, reimbursement or claim whatsoever on the part of the Tour Operator or its Clients.

  • When is the animation available? 

    Whenever the hotel is open we have entertainment, adapting to the weather conditions and hotel occupancy.

    What activities are carried out?

    Our Agualand Entertainment Team, with more than 20 international entertainers, will dedicate the whole day to dance, workshops, water games and sports for you to have a super fun holiday.

    The activities developed by our entertainment team are divided into:

    CHILDREN
    Agualand Kids (4 - 7 years)
    Agualand Juniors (8 - 12 years)

    ADULTS

    Agualand Teens (13 - 17 years)
    Agualand Adults (18+ years)

    AGUALAND NIGHT

    Kids Disco, magic, dancing and fun shows for all the family.

    *AGUALAND BABIES: an exclusive space with games and facilities adapted for babies from 0 to 3 years old.
    *Agualand Babies does not have supervision by our animators. The presence and supervision of an adult or person responsible is mandatory to guarantee the safety of children.

    AGUANIMAL'S LUNCH: our team of entertainers will take care of taking the children to the restaurant, allowing you to enjoy sports, the beach or a romantic meal so that everyone, young and old, can make the most of their stay.

    LOAN OF GAMES AND SPORTS EQUIPMENT
    We have everything you need for playing football, basketball, beach volleyball, ping-pong, mini-golf, board games... Visit us at the at the Info Point at the entrance of Aguanimal's Park, one of our entertainers will assist you with all the information you need and lend you the necessary equipment to enjoy a day full of games and fun.

    OPENING HOURS:
    Mornings: 10:00 to 12:30
    Afternoons: 19:30 to 23:00

    MATERIALS FOR LOAN:
    Board games:
    €10 deposit per game
    Mini-golf clubs: €5 deposit per club and ball
    Ping-pong paddles and balls: €10 deposit for a pair of paddles and a ball
    Balls: €10 deposit per ball

    Check all details and conditions on the notice board at our hut.

    You can see more information in our Entertainment section
    Check the schedules and activities during your vacation, in the notice board in front of reception.
    Some activities may have an extra charge. You will be informed of the price before starting the activity.

    What languages do the animation team speak?

    Our animation team can communicate in Spanish, English, Italian and Portuguese (they may vary from one season to another, but they will always do their best to understand you in any language. Please ask for updated languages at your arrival). 

    We have an international group of enthusiastic entertainers who will spend the whole day doing different activities to make sure you have a fun holiday whether you come alone or accompanied by family or friends.

  • Did you know that the largest children's playground in Menorca is at Club Hotel Aguamarina? A true paradise of fun for children from 2 to 11 years old, with themed areas inspired by our mascots, the Aguanimals.

    And also, you will find bouncy castles, a multisport court for playing football and basketball, mini golf, ping-pong tables, an inflatable sliding track… and much more!

    Discover here all the schedules and information so you don't miss a thing!

    Aguanimal's Park Playground:

    A magical and safe space designed for the fun of children aged 2 to 11. Each area is designed for different age ranges, guaranteeing safety and enjoyment for all in a secure environment, with rubber flooring so they can play and explore without worries.

    Here you will find:
    A pirate ship
    with bridges and slides
    Sandbox with a fun excavator
    Swings so the fun never stops
    Ziplines for the most adventurous
    And much more to discover and play!

    Schedule: 09:00 to 23:00
    Age: from 2 to 11 years old

    It is mandatory to respect the age ranges and follow the rules and schedules indicated on the park signs.
    Minors must always be supervised and accompanied by a responsible adult.

    Smoke-free area.

    Ziplines:

    Dare to try our 2 exciting ziplines that will take you from one side of the park to the other in the blink of an eye!

    Schedule: 09:00 to 23:00

    It is mandatory to respect the age ranges and follow the rules and schedules indicated on the park signs.
    Minors must always be supervised and accompanied by a responsible adult.

    Smoke-free area.

    Sandbox:

    Discover our new space with sand and a fun excavator, perfect for creating playful games and letting imagination fly.

    Schedule: 09:00 to 23:00

    It is mandatory to respect the age ranges and follow the rules and schedules indicated on the park signs.
    Minors must always be supervised and accompanied by a responsible adult.

    Smoke-free area.

    Bouncy Castles:

    One of our new attractions causing a sensation among children!

    In our new bouncy castles area, children can jump, play, and enjoy different themed castles adapted by age groups:

    Ball pool: For children from 0 to 3 years old, under parental supervision. Parents can also join and have fun with their children.
    Shark:
    from 3 years old up to a maximum height of 1.60 meters.
    Boat:
    from 3 years old up to a maximum height of 1.80 meters.

    *SCHEDULE: 18:00 to 23:00

    *The opening and schedule of this area may be modified during the season due to weather or operational reasons.
    Area operates only if wind speed is below 25 km/h.
    Children under 4 years must be accompanied by an adult.
    Socks are mandatory.

    Smoke-free area.

    Multisport Court:

    In our new multisport court, you can play football and basketball!

    Request a ball at the wooden hut during the following hours:

    SCHEDULE: 09:00 to 23:00
    EQUIPMENT LOAN: a 10€ deposit per ball is required. Check all information on the sign at our Info Point.

    Smoke-free area.

    Inflatable Sliding Track:

    Another of our new features promising lots of laughs!
    An inflatable water track to run, slide, and enjoy its 20 meters length!

    *SCHEDULE: Sundays from 15:30 to 17:00 in front of the main stage.

    *Open only in high season
    *The opening and schedule of this area may be modified during the season due to weather or operational reasons.

    Smoke-free area.

    Mini Golf:

    Our new and exciting mini golf course is full of challenges so you can have an incredibly fun time with your family.
    Who will be the first to overcome all the challenges we have prepared?

    You can request golf clubs and balls at the Info Point
    during the following hours:
    From 10:00 to 12:30
    From 19:30 to 23:00

    EQUIPMENT LOAN: a 5€ deposit per club and ball is required. Check all information on the sign at our Info Point.

    Smoke-free area.

    Ping-pong:

    We have 2 ping-pong tables so you can enjoy exciting matches with family or friends.

    Request paddles and ball at the wooden hut during the following hours:
    Mornings: 10:00 to 12:30
    Afternoons: 19:30 to 23:00

    EQUIPMENT LOAN: a 10€ deposit for a pair of paddles and a ball is required. Check all information on the sign at our Info Point.

    Smoke-free area.

    Beach Volleyball Court:

    Do you love beach volleyball? We have a court for you!

    You can request the ball at the wooden hut during the following hours:

    Opening time: 10:00 to 20:00

    EQUIPMENT LOAN: a 10€ deposit per ball is required. Check all information on the sign at our Info Point.

    Smoke-free area.

    Info Point:

    Don't forget to stop by our Info Point at the entrance of Aguanimal's Park! One of our animators will help you with all the information you need and lend you the necessary equipment to enjoy a day full of games and fun.

    SCHEDULE:
    Mornings: 10:00 to 12:30
    Afternoons: 19:30 to 23:00

    EQUIPMENT LOAN:
    Board games:
    10€ deposit per game
    Mini golf clubs: 5€ deposit per club and ball
    Ping-pong paddles and balls: 10€ deposit for a pair of paddles and a ball
    Balls: 10€ deposit per ball

    Check all details and conditions on the sign at our Info Point.

  • How do I become a member of AguaClub?

    It's very easy! Go to the "My Account" section on our website, create a username and password and confirm your account with the code we will send you by email. Now you’re already registered you can start enjoying all the advantages of AguaClub and level up to obtain more benefits.

    Levels, conditions and benefits of AguaClub:

    AGUACLUB MEMBER

    Just by registering in our club, you will enjoy all these advantages on your first reservation:

    • Best Price Guarantee Online: On our website, you will always find the best price for your vacation.
    • Free Early Check-in and Late Check-out: On the day of your arrival, you can start enjoying all the services included in your rate before 2:00 PM, and on the day of departure, you can continue enjoying them until 6:00 PM. Additionally, if there is availability, you can also use your room*
      *Availability must be checked at the reception
      *Until 6:00 PM on the day of departure

    • Priority Room Assignment: Your reservation will always be among the first to be assigned a room.

    • Free Premium Wi-Fi: Enjoy the freedom of wireless connection at no additional cost during your stay at the hotel. As a member of AguaClub, you have exclusive and free access to our standard Wi-Fi network as well as our Premium Wi-Fi service. For all the details on how to connect, please inquire at the reception.

    BLUE LEVEL

    If you have enjoyed 1 stay with us in the last 4 years, booked through our website, congratulations! You are now a Blue Customer.
    In your upcoming reservations, you'll accumulate all the previous benefits plus the following:

    • 5% off* on your direct bookings or through our website.
    • 1 bottle of water in the room
    • Welcome gift
    • Special discounts with our partners**
      *Not cumulative with special offers.
      **Check conditions at reception or at hola@clubhotelaguamarina.com

    SILVER LEVEL

    You are a Silver Customer if you have enjoyed 3 stays with us in the last 4 years, booked through our website, with a minimum total amount of 2.500€.
    With this level, you accumulate all the previous benefits, plus:

    • 7% off* on your upcoming direct bookings or through our website
    • Free mini-fridge
    • Free safe
    • Balinese bed** for 2 hours with a bottle of cava as a gift
    • Free upgrade (subject to availability)
      *Not cumulative with Blue level discount and special offers.
      **Condition: Upload a photo to Instagram tagging us #Clubhotelaguamarina#Aguaclub.

    GOLD LEVEL

    If you are a Gold Client, you have already enjoyed 4 stays with us in the last 4 years, booked through our website, with a minimum total amount of 4.000€
    With this level, you will add all these advantages to the previous ones:

    • 10% off* on your upcoming direct bookings or through our website
    • Free pool towels
    • Kettle in the room
    • Internet TV
    • Free infant stroller
      *Not cumulative with Blue and Silver discounts and special offers.

  • Can I spend the day at the hotel without staying overnight?

    At Club Hotel Aguamarina we offer you all the fun without accommodation!

    With our Day Pass you have 3 different options to enjoy a day of fun at Club Hotel Aguamarina. From 10:00 to 23:00, access our facilities and pools, experience the excitement of our water park and join the Agualand animation activities all without booking a room!

    Is it your birthday? Celebrate it with us and sweeten your day!
    🎁 For each ticket, receive a bag of sweets* as a gift — pick it up at check‑out!
    🍰 Also, if you like, you can bring your own cake to share with your loved ones.
    📩 Let us know in advance so everything is ready by writing to hola@clubhotelaguamarina.com

    *Minimum 10 tickets.

    DAY PASS SARKO

    ACCESS TO FACILITIES WITHOUT FOOD/DRINK
    SCHEDULE FROM 10:00 TO 23:00

    Children up to 1 year: free
    Children 2 to 11 years: €16.50
    Adults from 12 years: €20

    Water park
    Family and children's pools
    Adult bubble pool
    Inflatable castles
    Aguanimal’s children's park
    Multi-sports court
    Access to Agualand animation clubs
    Use of sunbeds (subject to availability)

    *Pools: high season 10:00–19:30 / low season 10:00–18:30
    *Water park: 9:30–13:30 / 14:30–19:15 (Wednesday morning closed for maintenance)

    BOOK AT RECEPTION WITHOUT RESERVATION! 
    You can also reserve via hola@clubhotelaguamarina.com or by calling +34 971 35 80 60

    *Schedules may change during the season. Some facilities may be closed due to maintenance, weather conditions or other operational reasons. Check the updated times on arrival at the hotel.

    Minors must be accompanied by a responsible adult (18+) at all times.

    With this Day Pass you can enjoy all the facilities, including any animation activities available on the chosen day. Food and drink are not included and must be paid for separately if consumed at bars, restaurants or other hotel points of sale.

    Bringing outside food into the hotel is not allowed.

    Food intolerances/allergies: please notify us in advance by email or upon arrival at reception.

    DAY PASS GRAN SABIO

    ACCESS TO FACILITIES WITH ALL-INCLUSIVE*
    SCHEDULE FROM 10:00 TO 23:00

    Children up to 1 year: free
    Children 2 to 11 years: €35
    Adults from 12 years: €60

    Water park
    Family and children's pools
    Adult bubble pool
    Inflatable castles
    Aguanimal’s children's park
    Multi-sports court
    Access to Agualand animation clubs
    Use of sunbeds (subject to availability)
    *Access to our all-inclusive bars and restaurants, except buffet dinner.


    *Pools: high season 10:00–19:30 / low season 10:00–18:30
    *Water park: 9:30–13:30 / 14:30–19:15 (Wednesday morning closed for maintenance)
    *Buffet lunch: 13:00–15:00
    *Aguamarina's Burger: 12:00–22:00
    *Pizza corner: 12:30–15:00 / 19:30–22:00
    *Food truck: 14:45–21:15
    *Bahía Bar and Pool Bar: 10:00–23:00

    BOOK AT RECEPTION WITHOUT RESERVATION!
    You can also reserve via hola@clubhotelaguamarina.com or by calling +34 971 35 80 60

    *Schedules may change during the season. Some facilities may be closed due to maintenance, weather conditions or other operational reasons. Check the updated times on arrival at the hotel.

    Minors must be accompanied by a responsible adult (18+) at all times.

    This Day Pass includes access to facilities and all-inclusive food/beverage, except buffet dinner. Extras outside the all-inclusive are charged separately.

    Food intolerances/allergies: please notify us in advance by email or upon arrival at reception. Bringing outside food is not allowed.

    DAY PASS LINKY

    ACCESS TO FACILITIES + BURGER OR PIZZA MENU at lunchtime
    SCHEDULE FROM 10:00 TO 23:00

    Children up to 1 year old: free
    Children from 2 to 11 years old: €22
    Adults from 12 years old: €30

    Water park
    Family and kids' pools
    Adults' bubble pool
    Inflatable castles
    Aguanimal’s Park playground
    Multi-sports court
    Access to Agualand entertainment clubs
    Use of sun loungers (subject to availability)
    1 lunch menu per person to choose from Aguamarina's Burger or Pizza Corner.

    *Pools: high season 10:00 - 19:30 / low season 10:00 - 18:30
    *Water park: 9:30 - 13:30 / 14:30 - 19:15 (Closed Wednesday morning for maintenance)

    GET IT AT RECEPTION – NO NEED TO BOOK IN ADVANCE!

    You can also book at hola@clubhotelaguamarina.com or by calling +34 971 35 80 60

    IMPORTANT INFORMATION:
    1 lunch menu per person, to choose from Aguamarina’s Burger or Pizza Corner:


    AGUAMARINA’S BURGER
    1 Main: Burger, cheeseburger, hot dog, sandwich or nuggets
    1 Portion of French fries
    1 Drink
    1 Ice cream

    PIZZA CORNER
    1 Slice of pizza
    1 Drink
    1 Ice cream

    *Schedules may vary throughout the season. Some facilities may be closed due to maintenance, weather conditions, or other operational reasons. Please check the updated schedule upon arrival at the hotel.

    Minors must be accompanied by a responsible adult (+18) at all times.

    This Day Pass includes access to facilities and 1 lunch menu per person, to choose from Aguamarina’s Burger or Pizza Corner. It does not include dinner. Drinks and food from bars, restaurants, or other hotel outlets are not included and must be paid separately.

    Food intolerances/allergies: please inform us in advance by email or upon arrival at reception. Outside food is not allowed inside the hotel.

  • Which block will I stay in?

    We have 3 blocks: A, B and C. The location of your room will depend on the type of room you have booked.

    Can I change my room type?

    Of course, paying the difference between the different types of room and always subject to availability. You can ask for it at reception, at hola@clubhotelaguamarina.com or by calling +34 971 35 80 60.

    Can I change the regime of my reservation to All Inclusive?

    Of course you can! You can request it directly at reception, writing to hola@clubhotelaguamarina.com or calling +34 971 35 80 80 60
    Remember that we only work with Accommodation Only or All Inclusive, and the change to All Inclusive is always possible by paying the difference.
    If you wish to change to a lower regime, it is only possible in rates that allow modifications: FLEXIBLE RATE or FRACTIONARY PAYMENT (NON-REFUNDABLE DEPOSIT), up to 5 days before your arrival at the accommodation.

    Modify or cancel your booking

    You can modify or cancel your booking FLEXIBLE RATE or FLEXIBLE PAYMENT (NON-REFUNDABLE DEPOSIT), up to 5 days before your arrival at the accommodation, by contacting us by email hola@clubhotelaguamarina.com or by telephone +34 971 35 80 60.

    Pets

    Pets are not allowed at Club Hotel Aguamarina.

    Is smoking allowed in the hotel?

    Smoking is not allowed inside the building, including the rooms and balconies. Smoking is also not permitted in the children's areas.

    Clause of suspension, modification or limitation of services, activities and/or facilities.

    The Hotel Management reserves the right to suspend, modify or limit, either temporarily or permanently, totally or partially, the provision of any of its services or contracted activities or the use of certain facilities, for duly justified reasons such as adverse weather conditions, necessary technical improvements, maintenance, operational or organisational reasons, administrative decisions of any kind, force majeure, or any other circumstance that in its good judgement prevents or advises against the continuity of the service and/or activity or the normal operation of the affected facility. When the suspension, modification or limitation according to the above does not respond to the planning prepared by the Hotel itself, the Hotel undertakes, as soon as possible, to adopt reasonable measures within its reach to re-establish the provision of the service, the activity or the availability of the facility that has been affected, as well as to offer alternatives of similar characteristics if possible. Such suspensions, modifications or limitations, provided that the Hotel has acted in good faith and with due diligence to minimise the inconvenience caused, shall not give rise to any compensation, reimbursement or claim whatsoever on the part of the Tour Operator or its Clients.

  • Rate Pay now and save. Non-refundable

    With the Pay now and save rate, you pay 100% of the total amount at the time of booking.
    No changes or cancellations are allowed.

    Late arrival policy: Your room is guaranteed until 11:59 p.m. on the day of check-in. If you are arriving after 11:59 p.m., please let us know in advance, as the hotel does not guarantee room availability after that time.

    No-show: If you do not show up at the hotel on the check-in day, the hotel will not guarantee your room and will charge 100% of the booking amount.

    In case of unexpected departure or early check-out, no refund will be given for unused nights.

    Rate Pay at the hotel. Flexible

    With the Pay at the hotel rate, you will pay for your booking upon arrival at the hotel*.
    Allows changes and cancellations up to 5 days before check-in: 100% of the reservation will be charged if cancelled or modified less than 5 days before arrival. To manage your booking, go to the 'My booking' section on our website.

    Late arrival policy: Your room is guaranteed until 11:59 p.m. on the day of check-in. If you are arriving after 11:59 p.m., please let us know in advance, as the hotel does not guarantee room availability after that time.

    No-show: If you do not show up at the hotel on the check-in day, the hotel will not guarantee your room and will charge 100% of the booking amount.

    In case of unexpected departure or early check-out, no refund will be given for unused nights.

    *Payment can be made by credit/debit card or in cash up to a maximum of €1,000 in accordance with Law 11/2021 published in the BOE on July 10, 2021.

    Rate Pay in easy instalments. Semiflexible

    You will pay a NON-REFUNDABLE deposit of 5% of the total of your stay at the time of booking. The rest will be paid in 2 or 3 instalments, depending on the advance of your booking:

    If you book more than 6 months in advance of check-in:
    1st payment: 35% of the total, 120 days before check-in.
    2nd payment: 35% of the total, 60 days before check-in.
    3rd payment: Remaining 25%, payable at the hotel during check-in*.

    If you book less than 6 months in advance of check-in:
    1st payment: 50% of the total, 60 days before check-in.
    2nd payment: Remaining 45%, payable at the hotel during check-in*.

    RELAX ABOUT PAYMENTS!

    Charges will be made automatically to your card on the scheduled dates.
    You just focus on packing and enjoying your holiday!

    *Payment by credit/debit card or in cash up to a maximum of €1,000 in accordance with Law 11/2021 published in the BOE on July 10, 2021.

    GENERAL CONDITIONS

    The rest of the amount (apart from the initial 5%) is refundable up to 5 days before check-in.
    If any of the charges cannot be processed, the hotel may cancel the reservation within 48 hours after notifying the guest.
    Changes and cancellations: allowed up to 5 days before check-in. Later cancellations or modifications will be charged 100%.
    No-show: if you do not show up on the day of check-in, 100% of the reservation will be charged and room availability is not guaranteed.
    Late arrival: the room is guaranteed until 11:59 p.m. on the day of check-in. If you plan to arrive later, please notify us in advance.

    Why do I have to provide my card details when choosing the Pay at the hotel rate?

    If you choose our Pay at the hotel rate, please note that we will ask for your card details. With this rate, you have until 5 days before your arrival to cancel or modify your booking free of charge. After that, if you cancel, 100% of the amount will be charged.

    No-show: If you do not show up at the hotel on the day of check-in, the hotel will not guarantee your room and will charge 100% of the booking.

    Credit Cards

    At Club Hotel Aguamarina we accept payment with:
    AMERICAN EXPRESS
    MASTER CARD
    VISA

    Cash Payments

    Cash payments are allowed up to a maximum of €1,000, according to Law 11/2021, published in the Official State Gazette on July 10, 2021.

    Do I have to leave a deposit?

    Yes, upon arrival we will request a deposit as a guarantee. You can choose between two options:

    With a credit or debit card: we do not store your data or make any charge. The system uses a secure tokenization process that protects your information and allows us to authorize the deposit without storing it.

    In cash: if you prefer, you can leave a €300 deposit per room, which will be refunded at the end of your stay after checking everything is in order.

    What is the Ecotax and how much should I pay?

    The Ecotax or Balearic Tourist Tax is a tax set by the Balearic Parliament that applies to all tourist stays in the Balearic Islands as of July 1, 2016 (Law 2/2016 of March 30).

    The rate is €3.00 + 10% VAT per person per night in a 3-star superior hotel. The amount varies depending on the category of the accommodation.

    The following stays are exempt from this tax:

    a) Children under 16 years old.

    b) Stays due to force majeure.

    c) Stays for health reasons.

    d) Stays subsidized by social programs of any public administration in the European Union.

    A 50% discount applies from the 9th night onwards of the same stay.

    A 75% discount applies to low-season stays, defined by law as the period from November 1 to April 30 of the following year (Amendment to Article 13.2 of Law 2/2016).

  • We offer 4 types of meal plans:

    ROOM ONLY

    Includes use of the room and hotel facilities.

    BED AND BREAKFAST

    Includes room, facilities, and buffet breakfast.

    HALF BOARD WITH DRINKS

    Includes room, facilities, breakfast and buffet dinner (option to change dinner for lunch upon arrival). Drinks included during restaurant services.

    • First service: lunch or dinner on arrival day
    • Last service: breakfast on departure day

    ALL INCLUSIVE

    Includes room, facilities, buffet breakfast, lunch and dinner with drinks included. Additionally, during designated hours:

    • Snacks, burgers, pizzas
    • Unlimited alcoholic and non-alcoholic drinks (house brands)
    • Coffee, tea, juices, smoothies, slushies, and ice cream tubs from our selection
    • First service: lunch on arrival day
    • Last service: breakfast on departure day

    The selection of food and drinks in the All Inclusive plan may vary by season. Please check at the bars upon arrival.
    Premium drinks and cocktails have an extra charge.

    Important:

    • The last service included in any plan is breakfast on departure day, except for Room Only reservations or AguaClub members, who can request free late check-out at reception (see the “AguaClub” section in the FAQs for full benefits).
    • Any meal service outside check-in and check-out times must be paid as an extra, regardless of the services used during the stay. Unused services (e.g. skipping lunch or dinner on arrival day) cannot be exchanged for meals on the departure day.
  • Our rooms differ mainly by the type of view. We offer different room types so you can choose the one that best suits your needs.

    BED DISTRIBUTION AND SIZES:

    · Rooms for 2 guests have 2 single beds.
    · Rooms for 3 guests have:
    · 3 single beds (if all guests are adults)
    · 2 single beds + 1 extra bed (if guests are 2 adults + 1 child)
    · Rooms for 4 guests have 2 single beds + 1 bunk bed.

      Single beds 90 x 190 cm.
      Bunk beds 90 x 198 cm
      Cots 65 x 125 cm (upon request and subject to availability)
      We also have double beds 180 x 190 cm upon request and subject to availability.
      Please check at reception during check-in.

      Hairdryer and Toiletries

      Our bathrooms are equipped with a hairdryer, hand soap, and shower gel/shampoo so you can travel lighter.

      Fridge

      All our rooms offer a cooler for €2.50 per day.

      You can request it at reception during your stay.

      Safe

      All our rooms have a safe.

      Use it for €2.50 per day, plus a refundable deposit of €6.

      You can request it at reception during your stay.

      Cleaning Service

      Our housekeeping team will clean your room daily.

      You’ll find an information sign on your room door.

      Cots

      We offer free cots for the little ones in the family. Ask at reception.

      ON REQUEST AND SUBJECT TO AVAILABILITY

      ROOM TYPES:

      DELUXE ROOM

      The new Deluxe Room has been completely renovated with a modern and cozy style to offer you maximum comfort. All rooms are 17 m², include a private terrace of 5.25 m², and are equipped with everything you need for an unforgettable stay: two single beds or one double bed (180 x 200 cm, upon request and subject to availability), fully renovated bathroom, LED TV with national and satellite channels, centralized air conditioning and heating with individual control, telephone, *fridge, *safe, desk with chair, and daily cleaning.

      Each room has a different decor. The website photos show real examples, but it is not possible to book a specific design.

      Standard capacity: up to 2 adults + 1 child. For 3 adults or 2 adults + 2 children, please check availability at hola@clubhotelaguamarina.com

      *Fridge and safe available for an extra charge.

      STANDARD ROOM

      Relax like never before and enjoy your holidays in our Standard Room, equipped with all the services and amenities. This 17 m² room with a 5.25 m² terrace includes 2 single beds or 1 double bed (180 x 190 cm, upon request and subject to availability), a full bathroom, LED TV with national and satellite channels, centralized air conditioning/heating adjustable from the room, telephone, *fridge, *safe, desk with chair, and daily cleaning.

      Accommodates up to 4 guests.

      *Extra charge

      POOL VIEW ROOM

      Enjoy unmatched views of our fun pool and slide area! This 17 m² room with a 5.25 m² terrace includes 2 single beds or 1 double bed (180 x 190 cm, upon request and subject to availability), full bathroom, LED TV with national and satellite channels, centralized air conditioning/heating adjustable from the room, telephone, *fridge, *safe, desk with chair, and daily cleaning.

      Accommodates up to 4 guests.

      *Extra charge

      SEA VIEW ROOM

      Wake up every day to an exclusive landscape overlooking Arenal Bay and enjoy a truly relaxing holiday in this room with stunning sea views. With 17 m² and a 5.25 m² terrace, it features two single beds or one double bed (180 x 190 cm, upon request and subject to availability), full bathroom, LED TV with national and satellite channels, centralized air conditioning/heating adjustable from the room, telephone, *fridge, *safe, desk with chair, and daily cleaning.

      Accommodates up to 4 guests.

      *Extra charge

      SEA VIEW ROOM WITH GARDEN

      Enjoy direct access to the garden and the beach from your room and relax on the approximately 30 m² terrace, equipped with two chairs and a table, two sunbeds and a parasol, making the most of this pleasant area with views of Arenal d’en Castell Bay. This 17 m² room includes two single beds or one double bed (180 x 190 cm, upon request and subject to availability), full bathroom, LED TV with national and satellite channels, centralized air conditioning and heating adjustable from the room, telephone, desk with chair, *fridge, *safe, and daily cleaning.

      Accommodates up to 4 guests.

      *Extra charge

      CONNECTING ROOMS

      If you’re travelling with family or friends, this is your ideal room! Enjoy time together with total privacy thanks to two 17 m² rooms connected by an internal door. Each room features a full bathroom, a private terrace of 5.25 m², and two single beds (90 x 190 cm*). They also include a LED TV with national and satellite channels, centralized air conditioning/heating adjustable from each room, telephone, one fridge*, one safe*, a desk with chair, and daily cleaning.

      Accommodates up to 4 guests:
      4 adults
      3 adults + 1 child
      2 adults + 2 children
      1 adult + 3 children

      *Option to replace 2 single beds with 1 double bed (180 x 190 cm), upon request and subject to availability.
      **Extra charge

      STANDARD SUITE

      Discover our Standard Suite and relax in a spacious 34 m² area with a private terrace of 10.50 m². It has two bedrooms: the main one offers two single beds (90 x 190 cm) or, upon request and subject to availability, a double bed (180 x 190 cm). The second bedroom includes a sofa bed or two single beds. It also features a full bathroom, 2 LED TVs with national and satellite channels, centralized air conditioning/heating adjustable from the room, telephone, *fridge, *safe, desk with chair, and daily cleaning.

      Accommodates up to 5 guests.

      *Extra charge

      SEA VIEW SUITE

      Discover the Sea View Suite, our suite overlooking Arenal d’en Castell Bay, offering two separate spaces for greater comfort and privacy. With 34 m² and a private terrace of 10.5 m², it's the perfect place to relax and enjoy your holiday to the fullest. This suite includes two bedrooms: the main one has two single beds (90 x 190 cm) or, upon request and subject to availability, a double bed (180 x 190 cm). The second bedroom offers two single beds. Also includes a full bathroom, 2 LED TVs with national and satellite channels, centralized air conditioning/heating adjustable from the room, telephone, *fridge, *safe, desk with chair, and daily cleaning.

      Accommodates up to 5 guests.

      *Extra charge

      PREMIUM SEA VIEW SUITE

      Our exclusive Premium Suite, fully renovated with a spacious and open design, offers the best sea views in the hotel. Enjoy the most special Aguamarina experience in one of our 3 unique suites with panoramic views of Arenal d’en Castell Bay, where you can relax in its 34 m² and watch the sunset from its 10.5 m² private terrace. The Premium Suites are fully upgraded for maximum comfort: king-size double bed, sofa bed and bunk bed, full bathroom, 2 LED TVs with national and satellite channels, centralized air conditioning/heating adjustable from the room, telephone, desk with chair, *fridge, *safe, and daily cleaning.

      Accommodates up to 6 guests.

      *Extra charge

    Welcome to your hooooolidays!hooooooooo-
    oooooooooooolidays!

    Your holidays at Club Hotel Aguamarina are round the corner.
    Don’t hang about and book now!

    Book

    Club Hotel Aguamarina

    How to arrive

    • Passeig d’es Passerell, s/n
    • Urbanización Arenal d’en Castell
    • 07740 Mercadal, Illes Balears
    • View location on map