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Frecuently asked questions

  • We are a 3-star superior tourist complex located in Menorca in front of the beautiful bay of Arenal d'en Castell. We have 549 rooms divided into three blocks (A, B and C) surrounded by nature and a leisure area of more than 40,000m² with gardens, terraces, swimming pools, water park, restaurants and a variety of services such as shops, supermarket, hairdresser and a wide range of entertainment for all ages.

    Since 1972, at Club Hotel Aguamarina we have been working to offer you a special and unforgettable treatment. Our exclusive location just a few metres from the sea, the incomparable views, the easy access to the beach and our personalised service make Club Hotel Aguamarina the perfect place for your holidays.

  • Our rooms are mainly differentiated by the type of views.
    We have different types so you can choose the one that best suits your needs:

    STANDARD ROOM

    Relax like never before and enjoy your best holidays in our standard room with all the services and comfort. This 17m² room and 5,25m² balcony, has got 2 single beds or 1 double bed*, complete bathroom, LED TV with Freeview and satellite channels, air conditioning, heating, telephone, fridge**, safe**, desk with chair and daily cleaning.

    Up to 4 guests, check conditions.
    *On request and subject to availability
    **Extra charge

    PARTIAL SEA VIEW ROOM

    Enjoy the picture of a unique landscape with the sea in the background and relax in this 17m² room with 5,25m² balcony. It has got 2 single beds or 1 double bed*, complete bathroom, LED TV with Freeview and satellite channels, air conditioning, heating, telephone, fridge**, safe**, desk with chair and daily cleaning.

    Up to 4 guests, check conditions.
    *On request and subject to availability
    **Extra charge

    SEA VIEW ROOM

    Wake up in an exclusive landscape in front of the Arenal bay and enjoy a relaxing holiday to the fullest in this room with amazing views. With 17m² and 5,25m² balcony, it has got 2 single beds or 1 double bed*, complete bathroom, LED TV with Freeview and satellite channels, air conditioning, heating, telephone, fridge**, safe**, desk with chair and daily cleaning.

    Up to 4 guests, check conditions.
    *On request and subject to availability
    **Extra charge

    POOL VIEW ROOM

    Enjoy the incomparable views of our fun pool area and slides! This 17m² room with 5,25m² balcony, has got 2 single beds or 1 double bed*, complete bathroom, LED TV with Freeview and satellite channels, air conditioning, heating, telephone, fridge**, safe**, desk with chair and daily cleaning.

    Up to 4 guests, check conditions.
    *On request and subject to availability
    **Extra charge

    SEA VIEW AND GARDEN ROOM

    Direct access to the beach from the room itself! Enjoy your exclusive terrace with amazing views over the Arenal bay and garden of approximately 30m² with table and two chairs, two sun loungers and a sunshade for you to fully enjoy this exclusive area. This 17m² room has got 2 single beds or 1 double bed*, complete bathroom, LED TV with Freeview and satellite channels, air conditioning, heating, telephone, desk with chair, fridge**, safe** and daily cleaning.

    Up to 4 guests, check conditions.
    *On request and subject to availability
    **Extra charge

    CYCLING FRIENDLY ROOM

    This is the perfect room for the most sporty and adventurous ones, with free access to our Cycling Center (check all the advantages here). It has got 17m² and a 5,25m² balcony, 2 single beds or 1 double bed*, complete bathroom, LED TV with Freeview and satellite channels, air conditioning, heating, telephone, desk with chair, fridge**, safe** and daily cleaning.

    Up to 4 guests, check conditions.
    *On request and subject to availability
    **Extra charge

    CONNECTING ROOMS

    If you are traveling with family or friends, this is the ideal room for you! You will enjoy of 2 independent rooms of 17 m² connected by an inner door, with a complete bathroom and a 5,25m² balcony each. It has got 4 single beds, 2 LED TV with Freeview and satellite channels, air conditioning, heating, telephone, 2 fridges*, 2 safes*, 2 desks with chair and daily cleaning.

    Up to 4 guests, check conditions.
    *Every two single beds can be replaced by a double bed, on request and subject to availability.
    **Extra charge

    STANDARD SUITE

    Relax in our spacious 34m² suite with a 5.25m² terrace and make the most of your holiday! Our standard suites have 2 bedrooms with two single beds or a double bed* in the main bedroom and a sofa bed or two single beds in the secondary bedroom, full bathroom, 2 LED TVs with Freeview and satellite channels, air conditioning, heating, telephone, fridge**, safe**, desk with chair and daily cleaning.

    Up to 5 guests, check conditions.
    *On request and subject to availability
    **Extra charge

    SEA VIEW SUITE

    Try our fantastic 34m² suite with incomparable and exclusive views of the Arenal beach and a large balcony of 10,5m². It has got 2 bedrooms with 4 single beds or double bed*, sofa bed, full bathroom, 2 LED TV with Freeview and satellite channels, air conditioning, heating, telephone, desk with chair, fridge**, safe** and daily cleaning.

    Up to 4 guests, check conditions.
    *On request and subject to availability
    **Extra charge

    PREMIUM SUITE

    Enjoy the most premium experience of Club Hotel Aguamarina in one of our 3 exclusive and completely renovated suites. Relax in its 34m² and contemplate the best sunset in Menorca from its impressive 10,5m² terrace. Our Premium Suites are fully updated and refurbished for you to rest in an open space with all the comforts: a doble king size bed, sofa-bed, bunk bed, complete bathroom, 2 LED TV with Freeview and satellite channels, air conditioning, heating, telephone, desk with chair, fridge*, safe* and daily cleaning.

    Up to 6 guests, check conditions.
    *Extra charge

    Bed types and sizes

    Our double rooms have 2 single beds of 90 x 190 cm.
    The 3-guest rooms have 3 single beds.
    The 4-guest rooms have 2 single beds and 1 bunk bed.

    Double beds of 180 x 190 cm are available on request.
    Please ask at reception during check in.
    Subject to availability.

  • Location of the beach

    Arenal d'en Castell beach is a cala in the north of Menorca and belongs to the municipality of Es Mercadal.
    Location

    Characteristics of the beach

    Arenal d'en Castell is a shell-shaped beach more than half a kilometre long and 20 metres wide with very calm waters. It is like a huge natural swimming pool, ideal for a day at the beach with children. Despite being urban, it is one of the most beautiful beaches on the island, very easy to access and with a wide variety of services around.

    Leisure and services in Arenal d'en Castell

    There is a wide variety of services in the surroundings of the beach, such as chemist’s, doctor, supermarkets, restaurants, bars, water activities, etc.

    Is there a chemist’s near the hotel?

    Yes, it is a 15 min. walk or 4 min. drive from the hotel.
    https://goo.gl/maps/zvgxgvn38yndnjEw9

  • What measures have been taken against covid 19?

    You can consult them here:
    https://clubhotelaguamarina.com/en/covid-19

    What happens if I test positive for COVID before arrival at the accommodation?

    Depends on the type of fare you have booked. We recommend that you take out travel insurance. Check the conditions of your rate here.

    What happens if I test positive for COVID during accommodation?

    The protocols imposed by the Balearic Health Institute are activated, see here: https://www.ibsalut.es/

    What happens if there is a closing of the borders in the origin or destination country?

    In case of clousure of borders, the booking is cancelled at a cost of €0.00

  • Check-in and check-out timetables

    Our check-in timetable is from 14:00 onwards
    Our top check-out time is 12:00

    Early Check-in

    For only 45€/room you can request the Early Check-in service at reception at the arrival, so you can enjoy all the services contracted in your rate (room subject to availability). Free for direct and web customers.

    Late Check-out

    For only 45€/room you can request the Late Check Out service at reception with previous notification (minimum 48h. before your departure). You will continue enjoying all the contracted services until 18:00 (room subject to availability). Free of charge for direct and web clients.

    Check-in online

    Online check-in at hotels, or precheck-in, consists of giving guests the possibility to enter their personal details themselves before their arrival at the hotel. This way you don't have to wait for your arrival and you can start enjoying your holiday earlier.

    You can check-in online here.

    Can I consume on the last day of my stay?

    Once you have checked out, you can continue consuming at the accommodation, paying for your drinks/food.

    Medical service

    At Club Hotel Aguamarina we have a medical service by appointment. Consult timetables and rates at reception.

    Parking

    We have free parking and large areas to park your vehicle in the surroundings of the hotel.

    Bike Station

    Our Bike Station includes exclusive parking for bikes monitored by video surveillance, with workshop, tools and bike cleaning area.

    Do you provide towels for the beach?

    Yes, you can enjoy this service for 1,50€ per day and towel, plus a refundable deposit of 10€ per towel. You can change your towel for a clean one at reception as times as you need. Hire it at reception during your stay.

    Hairdryer and amenities

    At Club Hotel Aguamarina we are at your service! All our bathrooms have a hairdryer, hand soap and shower gel/shampoo so you can travel lighter.

    Fridge

    All our rooms have a fridge at your disposal for 2,50€ per day.Hire it at reception during your stay.

    Safe

    All our rooms have a safe. You can use it for 2,50€ per day, plus a refundable deposit of 6€. Hire it at reception during your stay.

    Cleaning service

    Our cleaning service will clean your room daily. You will find an information sign on the door of your room.

    Self-service laundry

    You will find our washing machine and dryer area in our supermarket, located in Buildng C. This service is available by coin-operated machines.

    Cots

    Free cots are available for the youngest members of the family, please ask at reception. On request and subject to availability.

    Pushchairs for babies and little children

    At Club Hotel Aguamarina we love to make your holidays easier! For you to travel lighter, we have baby and child pushchairs at your disposal which you can hire directly on our website* to ensure the availability. You can also hire them at reception** during your stay.

    *Price online: 5€ per pushchair/day, plus a refundable deposit of 20€ per trolley.
    **Price at reception: 10€ per pushchair/day or 40€ per trolley/week, plus a refundable deposit of 20€ per pushchair.
    Service subject to avilability

    Water kettles

    We have kettles at your disposal to make you feel at home. You can hire this service at reception during your stay.
    Price: 1€ per kettle/day, plus a refundable deposit of 10€ per kettle.
    Service subject to avilability

    Purees and baby food

    If you are travelling with your baby, ask in our restaurants, we have at your disposal vegetable puree without added salt to make your stay more comfortable.

    Vegan and vegetarian diet

    Our buffet offers a wide variety of meals to suit the different needs of our guests. 

    We do not have a specific buffet for vegans or vegetarians, however, among our daily offer you will always find a vegan or vegetarian option.

    Our head waiter will be happy to help you with anything you need, don't hesitate to ask him.

    Food allergies and special diets

    You can ask our restaurant staff about gluten-free food, special or restrictive diets, allergens, etc. We have a variety of options to suit your needs.

    We recommend you to notify us by e-mail before your arrival or at reception during check-in so our staff can take this into account.

    Restaurants

    We have 2 restaurants/buffets, located in blocks A and B.

    *Timetables:

    Breakfast: 07:45-10:00
    Lunch: 13:00-15:00
    Dinner: 19:30-21:30
    Cold Breakfast: 05:30-07:45 (On request)
    Cold dinner: 22:00-00:00 (On request)
    Snacks: 11:00-18:00
    *Timetables may change during the season. Please check the updated timetables on your arrival at the hotel.

    Water park 

    *Timetables:

    High season: 11:00-13:00/14:45-17:30
    Low season: 10:00-13:30/15:30-18:00
    *Timetables may change during the season. Please check the updated timetables on your arrival at the hotel.

    Swimming pools

    *Timetables:

    Early Season: 09:30-19:30
    Low season: 10:00-18:00
    *Timetables may change during the season. Please check the updated timetables on your arrival at the hotel.

  • When is the entertainment available and what activities are carried out?

    Whenever the hotel is open we have entertainment, adapted to the weather conditions and the hotel’s occupancy.
    The activities carried out by our entertainment team are divided into:

    CHILDREN
    SPORTS
    SHOWS
    EVENTS

    Consult all the information here.

    What languages do the animation team speak?

    Our animation team can communicate in Spanish, English, Italian and Portuguese (they may vary from one season to another, but they will always do their best to understand you in any language. Please ask for updated languages at your arrival). 

    We have an international group of enthusiastic entertainers who will spend the whole day doing different activities to make sure you have a fun holiday whether you come alone or accompanied by family or friends.

  • Transport service

    At Club Hotel Aguamarina we do not offer this service directly, however, we collaborate with the company Shuttle Spain Transfers.
    https://www.shuttlespaintransfers.com/es/menorca-airport-transfers/arenal-den-castell/partner/Club-Hotel-Aguamarina

    How can I get to the hotel?

    There are several options:

    ·Taxi/VTC: www.taxismenorca.com/en/home
    ·Car hire: Hire it on your arrival, during your stay or book it in advance by email at hola@clubhotelaguamarina.com
    ·Transfer https://www.shuttlespaintransfers.com/es/menorca-airport-transfers/arenal-den-castell/partner/Club-Hotel-Aguamarina
    ·Bus line https://www.autosfornells.com/

  • Rate Pay now and save

    Booking our Pay now and save Rate you pay 100% of the amount at the booking.
    Cancellations are not allowed.
    No-show will be charged 100% of the reservation.
    In the event of an unscheduled departure or early check-out, the amount of the stay will not be refunded.

    Rate Payment at hotel

    Booking our Payment at hotel Rate you pay your reservation at your arrival.
    Changes and cancellations are allowed up to 5 days before arrival.
    No-show will be charged 100% of the reservation.
    In the event of an unscheduled departure or early check-out, the amount of the stay will not be refunded.

    Rate Pay in comfortable installments

    Booking our Pay in comfortable installments rate you will pay an initial deposit of 5% of the total amount at the booking.
    This deposit is non-refundable.
    The rest of the amount will be charged in flexible and refundable payments up to 5 days before your arrival.
    Changes and cancellations are accepted up to 5 days before the arrival.
    No-show will be charged 100% of the reservation.
    In the event of an unscheduled departure or early check-out, the amount of the stay will not be refunded.

    Why do I have to insert my card if the rate is Payment at hotel?

    If you choose our Payment at hotel, you need to know that we are going to ask you for a bank card number. You have up to 5 days before your arrival to cancel or modify your booking at a cost of 0€. If you cancel your booking after this period, 100% will be charged.
    No-show will be charged 100% of the reservation.In the event of an unscheduled departure or early check-out, the amount of the stay will not be refunded.

    Credit cards

    At Club Hotel Aguamarina we accept payment with:
    AMERICAN EXPRESS
    MASTERD CARD
    VISA

    What is Ecotasa and what amount should I pay?

    The Ecotasa or Tourist Balearic Tax is a tax that has been determined by the Balearic Parliament and which taxes stays in any tourist establishment in the Balearic Islands as of July 1, 2016: Law 2/2016, of March 30, of the tax on tourist stays in the Balearic Islands.

    It amounts to an amount of € 3.00 plus 10% of I.V.A. for each person and day of stay in a 3* star superior hotel. The applicable rate varies according to the category of the establishment.

    The following stays are exempt from this tax:

    a) Children under 16.

    b) Stays made for reasons of force majeure.

    c) Stays made by anyone for health reasons.

    d) Stays subsidized by social programs of the public administrations of any state of the European Union.

    Applies a 50% discount on the tax quota for the ninth and following days of the same stay.

    A 75% bonus applies for low season stays, defined in the Law as the period from 1 November to 30 April of the following year (Amendment of Section 2 of Article 13 Law 2/2016).

  • We have 4 types of regimes or pensions:

    · ROOM ONLY: use and enjoyment of the room and facilities of the hotel.

    · B&B: use and enjoyment of the room and hotel facilities, with breakfast buffet included.

    · HALF BOARD WITH DRINKS: use and enjoyment of the room and hotel facilities, with buffet breakfast and dinner (possibility of requesting an exchange of dinner for lunch at reception on the arrival). Drinks included during the restaurant service.

    · ALL INCLUSIVE: use and enjoyment of the room and hotel facilities, with buffet breakfast, lunch and dinner included with drinks during the services. Within a set timetable*, you can enjoy SNACKS, a selection of ALCOHOL AND NON ALCOHOL DRINKS UNLIMITED (private labels), COFFEE, TEA and self-service JUICES, ICE LOLLIES and SNACKS.

    *Bar opening hours:
    10:00 - 23:00 Low season
    10:00 - 00:00 High season

  • Where am I going to be accommodated?

    It will depend on the type of room you have booked.

    Can I change my room type?

    Of course, paying the difference between the different room types and always subject to availability. You can request it at reception, at hola@clubhotelaguamarina.com or on the +34971358060.

    Can I change the type of regime of my booking?

    Of course, you can do it at reception, at hola@clubhotelaguamarina.com or on the +3497135808060.

    Modify or cancel your booking

    You can modify or cancel your booking FLEXIBLE RATE or FLEXIBLE PAYMENT (NON-REFUNDABLE DEPOSIT), up to 5 days before your arrival by contacting us by email at hola@clubhotelaguamarina.com or by telephone on the +34644564080.

    Pets

    Pets are not allowed at Club Hotel Aguamarina.

Welcome to your hooooolidays!hooooooooo-
oooooooooooolidays!

Your holidays at Club Hotel Aguamarina are round the corner.
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Club Hotel Aguamarina

How to arrive

  • Passeig d’es Passerell, s/n
  • Urbanización Arenal d’en Castell
  • 07740 Mercadal, Illes Balears
  • View location on map