General terms and conditions of purchase
Carefully review your booking details along with these General Terms and Conditions before accepting.
- Check-in: 2:00 PM.
- Check-out: 12:00 PM.
- Pets are not allowed.
- Cleaning is done daily to ensure maximum health and safety conditions.
- The Balearic tourist tax is not included in the price and must be paid by the guest at check-in (€3.30 per person and overnight stay). Law 2/2016 of 30 March of the Balearic Parliament.
- Smoking is not permitted anywhere in the resort except in outdoor areas that are not designated for use by children. Law 42/2010 of 30 December 2010, amending Law 28/2005 of 26 December, on sanitary measures against smoking.
- The customer accepts and understand the special measures imposed by the hotel post-COVID-19
Balearic tourist tax
The Balearic Parliament has implemented a tax for stays at any tourist establishment in the Balearic Islands as of 1 July 2016: Law 2/2016 of 30 March on the tax for tourist stays in the Balearic Islands.
The amount is €3.00 + 10% VAT per person and overnight stay at hotels with 3-stars or more. The applicable rate varies according to the establishment’s category:
The following are exempt of this tax:
a) Minors under the age of 16.
b) Stays due to force majeure.
c) Stays due to health reasons.
d) Stays paid for by social programmes of any European Union government.
A 50% discount is applied to the taxable amount for the ninth and subsequent days of a stay.
A 75% discount is applied to the taxable amount for off-peak season stays, defined by law as the period between 1 November and 30 April of the following year (amendment to Article 13, Section 2 of Law 2/2016).
Booking cancellation policy
Reservations may be cancelled in accordance with the rate purchased:
• Flexible rate: Free cancellations up to 7 days before the check-in date.
- Via the website.
- Via email: contact@clubhotelaguamarina.com
- The customer must pay for any bank fees resulting from a booking cancellation.
• Best Available Rate/Best Available Price (non-refundable): Changes and cancellations are not permitted.
Booking modification policy
Reservations may be modified as per the rate purchased:
• Flexible rate: Free modifications up to 7 days before the check-in date.
- Via email: contact@clubhotelaguamarina.com
- The booking reference must always be specified.
- Modifications will be subject to the hotel’s availability at the time of the request.
- Prices may change, depending on the modification.
• Best Available Rate/Best Available Price (non-refundable): Changes and cancellations are not permitted.
Website owner
The owner of and the entity liable for this website is Promotora Menorquina de Turismo S.A., with registered office at Avenida Menorca 64, 3º Derecha - 07703 Maó Menorca (Spain), NIF tax ID number A07022254.
User obligations
1. The user understands and agrees to all of these General Terms and Conditions.
2. The user states to be of legal age and have the legal capacity to purchase the services sold in this website.
3. The user is liable for the veracity of the data submitted when registering as a customer, and this data must be true and complete.
4. The user is liable for correctly stating the number of individuals who will stay in the room or apartment.
5. The user who fills out the reservation form must be authorised to do so on behalf of all the group members included in the booking.
6. The user agrees to comply with the tourist accommodation establishment’s rules.
Contract execution
The contract is executed when the service’s availability is confirmed, the contracting party agrees to the general terms and conditions, and credit card payment is made via the financial institution’s payment gateway. Transactions are encrypted through a secure payment system guaranteed by the financial institution.
This environment ensures that credit card information is not intercepted and therefore not accessible to anyone other than the financial institution responsible for processing the customer’s payment instructions.
The total amount must be paid at the hotel or in advance through the required payment method during the booking process, depending on the type of rate selected by the customer.
The reservation price only includes the services selected and listed on the booking form. Upon completing the booking process, the user who made the reservation will receive an email, at the address entered, containing the reservation voucher along with the terms and conditions of purchase (which were also provided during the online booking process).
The reservation voucher or receipt, which contains the booking reference and the reservation details, must be printed and kept by the user so it may be submitted upon arriving at the hotel.
The website’s owner reserves the right to refuse or request additional information for reservations that do not fulfil the security requirements established in our e-commerce system.
Special offers
Special offers are only valid for the dates specified in the website or during the time period that they are available to customers for purchase. The offers will not be cumulative with each other unless otherwise indicated. To apply the price of offers or promotions for groups, the client must present the corresponding documentation to prove their membership in that group, otherwise the price will be applied without discount. The "exclusive benefits for booking at www.clubhotelaguamarina.com" are subject to availability.
Language
The language applicable to these General Terms and Conditions is Spanish. Therefore, in the event of a contradiction in any of the versions provided in other languages, the Spanish version will prevail.
Modifications to the General Terms and Conditions.
The website’s owner reserves the right to modify these General Terms and Conditions at any time and without prior notice by posting the new terms and conditions in this website. If any clause listed in these terms and conditions is declared fully or partially null and void, this declaration will only affect the corresponding provision or the part thereof declared null and void. The rest of the terms and conditions will remain in effect, considering the provision in question to be fully or partially not included.
Jurisdiction and applicable law
The contracting parties expressly and voluntarily agree to the jurisdiction and the courts of the Balearic Islands for the resolution of any disputes arising from the interpretation and application of this contract. Spanish law will apply.
